Decayeux Paris

Frequently Asked Questions

THE DECAYEUX PARIS BRAND
HISTORY OF DECAYEUX PARIS

I don’t know the brand DECAYEUX PARIS, where can I find more information about the brand and the products?

For more information about DECAYEUX PARIS, we invite you to visit http://www.decayeuxparis.com/en/content/6-la-marque

How to stay updated about DECAYEUX PARIS?

To know all the DECAYEUX PARIS news, you can subscribe to the DECAYEUX PARIS newsletter by providing your email address in the form at the bottom of our website or in the pop-up that appears when opening the home page.

You can also follow us on the social networks: Facebook, Instagram and Linkedin.

DECAYEUX PARIS GOLF CUP

What is the Decayeux Paris Golf Cup?

The Decayeux Paris Golf Cup, organized by DECAYEUX PARIS, is an amateur tour made of 30 competitions, across France and Morocco. Find all the information about the Decayeux Paris Golf Cup on www.decayeuxparis.com/en/content/7-decayeux-paris-golf

Where can I find the list of the Decayeux Paris Golf Cup events?

Find the event list for France on http://www.decayeuxparis.com/en/content/17-france and the event list for Morocco on http://www.decayeuxparis.com/en/content/18-maroc

How to register for the Decayeux Paris Golf Cup competitions?

To register for a Decayeux Paris Golf Cup competition, please contact the golf partner of the competition you are interested in:

Aa Saint-Omer Golf Club, Acquin-Westbécourt, France
Abbeville Golf Club, Grand Laviers, France
Amelkis Golf, Marrakech, Morocco
Fairmont Royal Palm Golf, Marrakech, Morocco
Golf Bluegreen Sainte-Maxime, Sainte-Maxime, France
Golf d’Opio Valbonne, Opio, France
Golf de Belle Dune, Fort-Mahon-Plage, France
Golf de la Grange aux Ormes, Marly, France
Golf de Mogador, Essaouira, Morocco
Golf de Valescure, Saint-Raphaël, France
Golf du Château de Chailly, Chailly-sur-Armançon, France
Golf du Val de Sorne, Vernantois, France
Golf du Vaudreuil, Le Vaudreuil, France
Golf International Barrière La Baule, Saint-André-des-Eaux, France
Golf Isabella, Plaisir, France
Golf Limpachtal, Aetingen, Switzerland
Golf National, Guyancourt, France
Golf Resort Saint-Cyprien, Saint-Cyprien, France
Lyon Salvagny Golf Club, La Tour-de-Salvagny, France
Mazagan Beach & Golf Resort, El Jadida, Morocco
Palm Golf Ourika, Marrakech, Morocco
RCF Golf de la Boulie, Versailles, France
Terre Blanche Golf Club, Bagnols-en-Forêt, France
The Tony Jacklin, Casablanca, Morocco
UGOLF Château de Metz-Chérisey, Chérisey, France
UGOLF Domaine de Cicé-Blossac, Bruz, France
UGOLF Feucherolles, Feucherolles, France
UGOLF Golf d’Apremont, Apremont, France
UGOLF Golf de Béthemont, Poissy, France
UGOLF Golf du Château de Cély, Cély, France

COLLECTION

Where can I find the complete DECAYEUX PARIS collection?

You will find all our products on http://www.decayeuxparis.com/en/26-our-products

Where can I find an original golf gift for men?

You will find our gift ideas for men on http://www.decayeuxparis.com/en/47-collection-homme

Where can I find the perfect gift for a woman?

You will find our gift ideas for women on http://www.decayeuxparis.com/en/48-collection-femme

Where can I find a gift for a golf player?

All our products are inspired by the golf universe; it is easy to find a gift idea on our website. A collection of custom-made golf accessories, with a personalized engraving, is dedicated to golf lovers on http://www.decayeuxparis.com/en/44-golf-accessories

Where are the DECAYEUX PARIS products manufactured?

All DECAYEUX PARIS products are manufactured in France, in our workshops located in Picardy. Our French know-how is reflected in the precious metals expertise and meets the requirements of the most prestigious French luxury houses.

What are the DECAYEUX PARIS products made of?

The DECAYEUX PARIS jewelry is in sterling silver, with a gold or palladium coating.

Golf accessories, belt buckles, leather strap clasps and home accessories are made of brass with gold, palladium or titanium coating.

Our leather craftsman partner is committed to manufacturing our belts and bracelets in the most beautiful leathers, with the same degree of exigency required in our workshops.

The Apparel collection is mainly made of cotton and polyester.

STORES

Where can I buy a DECAYEUX PARIS product apart from the website?

DECAYEUX PARIS develops its distribution through multi-brand stores in France and internationally. You will find the list of these stores on http://www.decayeuxparis.com/en/stores

MY DECAYEUX PARIS ORDER
DECAYEUX PARIS ACCOUNT

Why create a DECAYEUX PARIS account?

Create an account on the DECAYEUX PARIS website allows you to track your order status, view your purchase history online, update your details, and have access to your wishlist.

DECAYEUX PARIS guarantees the security of your information as part of the RGPD: no personal data will be shared and your banking information is not stored.

I lost my DECAYEUX PARIS account password, how can I reset it?

If you have forgotten your password to login on your DECAYEUX PARIS account, click on the “Forgot Password” link on the login page and enter the email address associated with your account.

You will receive an automatic email to reset your password.

How to subscribe or unsubscribe to the DECAYEUX PARIS newsletter?

You can subscribe to the DECAYEUX PARIS newsletter by providing your email address in the form at the bottom of our website or in the pop-up that appears when opening the home page. This way, you will receive all our news.

To unsubscribe, click on the unsubscribe link at the bottom of each newsletter or log into your account to change this setting.

DECAYEUX PARIS CONFIDENTIALITY

What is DECAYEUX PARIS’ privacy policy?

In accordance with the Data Protection Act of 6 January 1978, the customer has the right to access, modify, rectify, oppose and delete personal data about him. All personal data you provide will only be collected with your prior consent.

When creating your DECAYEUX PARIS account, the following information will be required to register: name, first name and email.

To finalize your orders, your address, phone number and bank information (payment card number, validity date and cryptogram) will be requested.

DECAYEUX PARIS undertakes to share this information only with third parties involved in the preparation and follow-up of your order (such as your bank, our secure delivery service, etc.).

BUY ON THE DECAYEUX PARIS WEBSITE

Is it possible to buy jewellery and accessories on the DECAYEUX PARIS website?

All DECAYEUX PARIS products are available for sale on our website for the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

How to place an order on the DECAYEUX PARIS website?

When you have found the product you are looking for, choose its size, color or finish and click on “Add to cart” from the product page.

You can then view the content of your order by clicking on the shopping cart icon at the top of each page of the website.

If you want to edit or delete the content or proceed to the confirmation, click on “View your cart”.

ORDER CONFIRMATION AND TRACKING

How to cancel or edit my order placed on the DECAYEUX PARIS website?

To modify or cancel an order placed, we invite you to contact our Customer Relations Department as soon as possible by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

How can I access my online shopping history?

With your DECAYEUX PARIS account, you can consult at any time the history of your online purchases and view your invoices. You can do this by logging into your account and clicking on “Order History and Details”.

MY DECAYEUX PARIS DELIVERY ET MY RETURNS
DECAYEUX PARIS DELIVERY

I ordered a DECAYEUX PARIS product on the Internet. What is the delivery process?

Your purchase is shipped securely in a cardboard box. The delivery of your article will take place at the address of delivery indicated at the time of the validation of your order in a time estimated from 2 to 7 working days, according to the country.

My DECAYEUX PARIS order has still not arrived, what should I do?

If you have placed an order on the DECAYEUX PARIS website, log into your account then go to “Order History and Details” to check the status of your order. If your order is announced as “Shipped” and the estimated delivery time is exceeded, we invite you to contact our Customer Relations Department by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

In which countries can I have my DECAYEUX PARIS order delivered?

DECAYEUX PARIS products can be delivered in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

For deliveries to other countries, you can contact our Customer Relations Department by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

RETURNS AND EXCHANGES

How can I return my order?

You have the possibility to return your DECAYEUX PARIS product within 30 days from the date of receipt of your order for an exchange or refund.

To return a product, we invite you to contact our Customer Relations Department by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

What should I do if my product does not correspond to my order?

If the product received does not correspond to your order, we invite you to contact our Customer Relations Department by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

MY DECAYEUX PARIS SERVICES
SERVICES AND CUSTOM-MADE

Is it possible to engrave a DECAYEUX PARIS product?

DECAYEUX PARIS invites you to customize your items to make your product unique. In our workshops, we will engrave, according to your wishes, a name, a signature, a logo, a message. Find more information about our Custom-Made service on http://www.decayeuxparis.com/en/content/9-le-sur-mesure and find all our customizable products on http://www.decayeuxparis.com/en/18-customization

Please note that a custom accessory cannot be returned.

I bought a product on the DECAYEUX PARIS website. What will be the gift wrapping?

Each jewel and accessory DECAYEUX PARIS is presented in its pouch and its box.

DECAYEUX PARIS WARRANTY

How to authenticate a DECAYEUX PARIS jewel or accessory?

Only a purchase made on the DECAYEUX PARIS website or at one of our multi-brand distributors can guarantee the authenticity of a DECAYEUX PARIS product. The presence of our signature “Golf Ball” rivet or our logo proves the authenticity of the product. In addition, when purchasing a DECAYEUX PARIS product, you will receive an invoice. Please keep this document.

Is there a warranty on DECAYEUX PARIS jewelry and accessories?

All DECAYEUX PARIS jewelry and accessories are subject to the legal guarantees in force.

Are not covered by these guarantees: damage resulting from accidents or improper or abusive use of the jewel or accessory; the consequences of normal use and aging of the jewel or accessory as well as damage resulting from repairs or disassemblies not carried out by the DECAYEUX PARIS workshop.

ADVICE

How do I choose the size of my product?

To choose the size of your product, please refer to our size guide which can be found in the details of each product page.

How to take care of my DECAYEUX PARIS jewel?

Like any precious jewel, a DECAYEUX PARIS in sterling silver, in gold or palladium finish is delicate and must be treated with care.

A few gestures and precautions will allow you to preserve the beauty and brilliance of your jewel.

– When wearing the jewel, avoid shocks to limit scratches and not damage the stones or the set.
– Not worn, the jewel must be stored in its DECAYEUX PARIS case to protect it from any shock and scratch.
– Do not hesitate to remove your jewel for household tasks: repeated contact with detergents can damage the metal.

Where can I have my DECAYEUX PARIS jewelry cleaned or repaired ?

To have your jewel or your accessory cleaned or repaired, DECAYEUX PARIS offers you a maintenance service, at the price of 50€. For any request, we invite you to contact our Customer Relations Department by filling out the contact form or by sending us an email at the following address info@decayeuxparis.com

CONTACT US

How to contact the Customer Relations Department?

Our Customer Relations Department is available to answer your questions by email at info@decayeuxparis.com

You can also write to us via the “Contact” section located at the bottom of the DECAYEUX PARIS website.

How to apply to join the DECAYEUX PARIS team?

If you wish to apply, please send your application to the following email address: info@decayeuxparis.com